Today we’re back to answer another common mortgage question: “What happens to your mortgage after closing?” and “What is Loan Servicing?”
What is “Loan Servicing”? That’s what most people associate a mortgage with. It includes the management of your monthly payment, interest, and escrow accounts. That’s the function of your servicer and that’s what we at Guardian keep on all the loans we originate, with very few exceptions. We continue to be your point of contact for payments, questions about your loan, managing your escrow accounts (if applicable), and keep track of principal and interest paid. At Guardian, we are dedicated to ensuring that our customers receive the highest level of service, the most accurate information, and timely responses to your questions.
We want to earn customers for life. The reality is that you’re paying us every single month for 10, 20, or even 30 years, so we need to make sure we live up to and exceed your expectations at every step of the process to have a happy partnership.
If somebody you know is looking for a great lender and values that kind of long-term relationship, we would love to help. Just give us a call or send us an email if you have any questions. We look forward to hearing from you soon.